Frequently Asked Questions (FAQs)

1. What is Local Konnect?

Local Konnect is a user-friendly app that connects you to trusted local vendors and shops for your daily needs. Whether it’s any e-commerce product. And in near future groceries, household essentials etc. we ensure quick and reliable same-day delivery to make your life easier.

2. How does Local Konnect work?

Simply download the Local Konnect app, browse local vendors and products in your area, place your order, and choose your preferred delivery time. Our team ensures your items are delivered straight to your doorstep, fast and hassle-free.

3. Where is Local Konnect available?

Currently, Local Konnect serves tier 2 and tier 3 cities across Rajasthan (e.g. Bikaner). We are expanding to more locations soon to bring convenience to even more communities.

4. How do I place an order on Local Konnect?

• Open the Local Konnect app.
• Search or browse for the products or services you need.
• Add items to your cart and proceed to checkout.
• Choose your delivery address, payment method, and place your order.
  It’s that simple!

5. What types of products are available for delivery?

We connect you with a variety of local vendors offering:

• E-commerce products (e.g. Apparels, Footwear, Pet products, Phone lenses, Smartwatches, Baby products, Books, Fitness equipment, Home decor, Shapewear, Stationery, Toys and games, Bicycles, Electronic appliances, Fashion accessories, Furniture, Jewellery, Kitchenware, Laptop stands, Beauty products, Electronics)

And in Now we also deliver:

• Daily Essentials (on specific categories)

6. Does Local Konnect offer same-day delivery?

Yes, we specialize in same-day delivery! Depending on the vendor and your location, most orders are delivered within hours for your convenience.

7. Can I cancel my order?

Yes, you can cancel your order before it is dispatched from the vendor. Please contact our customer support team or use the app's cancellation feature for assistance.

8. What payment methods does Local Konnect accept?

We accept multiple payment options, including:

• Credit/Debit Cards
• UPI
• Net Banking
• Cash on Delivery (COD)

9. Does Local Konnect have a refund policy?

Yes, we offer refunds for damaged, defective, or undelivered products. Please refer to our Refund Policy for detailed information.

10. How can I contact Local Konnect for support?

If you have any questions or need assistance, you can reach us via:

• Email: info@localkonnect.com
• Phone: +91-+91 9784054009
• In-App Help & Support Section

11. Are there any delivery charges?

Delivery charges depend on your location and order value. Orders exceeding a specific amount may qualify for free delivery. Check the delivery fees at checkout for exact details.

12. How does Local Konnect support local vendors?

Local Konnect empowers local businesses by providing them with a digital platform to reach more customers, grow their sales, and enhance their visibility. When you shop through us, you directly support your neighborhood vendors!

13. What makes Local Konnect different from other delivery services?

Local Konnect is designed for tier 2 and tier 3 cities, focusing on connecting you with trusted local shops and vendors while offering same-day delivery. Our mission is to support communities by making shopping convenient and empowering local businesses.

14. When is customer support available?

Our customer support team is available to assist you every day from 9:00 AM to 9:00 PM. We strive to respond to all queries within 24 hours. You can reach us via email, phone, or the in-app Help & Support section.

15. Are there any promotions or discounts available?

Yes! Local Konnect regularly offers exciting promotions and discounts for new and existing users. Additionally, you can benefit from our referral program, where you earn rewards by inviting friends to join Local Konnect. Check the app or our social media channels for the latest deals.

16. What safety and hygiene measures do you follow?

At Local Konnect, the safety and health of our customers are a top priority. Our delivery personnel adhere to strict hygiene protocols, including:

• Regular sanitization of delivery bags.
• Contactless delivery options.
• Wearing masks and gloves during deliveries.

These measures ensure a safe and worry-free experience for our users.

17. How can I create or manage my account on Local Konnect?

To create an account:

• Download the Local Konnect app.
• Click on "Sign Up" and fill in your details.
• Verify your phone number or email address.

To manage your account:

• Log in to your account and go to the "Profile" section.
• From there, you can update your personal information, change your password, or view your order history.
• If you need help resetting your password, use the "Forgot Password" option on the login page.

18. How can I provide feedback about my experience?

We value your feedback! Here’s how you can share your thoughts:

In-App Feedback: Go to the Help & Support section and select "Feedback."
Vendor Reviews: Rate and review vendors after completing an order.
Email Us: Send your suggestions to info@localkonnect.com
Your input helps us improve our services and create a better experience for everyone.

19. Does Local Konnect have any Refund Policy and Cookie Policy?

Yes! We have a clear Refund Policy Page and Cookie Policy Page. You can read both by visiting their respective page.