Privacy Policy
Effective Date: 25-12-2024
At Local Konnect, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our website, app, or services. By accessing or using Local Konnect, you agree to the terms outlined here.
1. Information We Collect
We collect the following types of information:
1.1 Personal Information:
- Name, phone number, email address, delivery address, payment details, and location data when you create an account or place orders, including grocery orders.
1.2 Non-Personal Information:
- Technical data such as IP address, browser type, device details, and app usage patterns to improve service performance.
1.3 Grocery Order Data:
- Specific details about grocery items purchased, including quantities and preferences, to optimize order accuracy and delivery experience.
1.4 Sensitive Personal Information:
- We do not actively collect sensitive data like health or biometric details. If such information is inadvertently shared (e.g., through communication with customer support), it is handled with strict confidentiality and used solely for resolving the specific issue.
1.5 Cookies and Tracking Technologies:
- Cookies and similar technologies are used to remember your preferences, track app performance, and personalize your experience. You can manage your preferences through browser settings or the app.
2. How We Use Your Information
Your data is used for:
- Processing orders, payments, and deliveries.
- Processing Grocery Orders Ensuring accurate and timely delivery of daily essentials.
- Providing customer support and resolving issues.
- Improving and personalizing your user experience.
- Marketing and promotions (e.g., sending offers, newsletters, or surveys).
- Analytics to understand user behavior and optimize services.
- Ensuring platform security and preventing fraud.
You may opt out of receiving marketing communications at any time by following the instructions in the email or contacting us directly.
3. How We Share Your Information
We share your information only in the following cases:
3.1 With Vendors:
- To fulfill your orders, we share details like your name, address, and contact number with local vendors and delivery partners.
3.2 With Third-Party Service Providers:
- For payment processing, analytics, or app functionality, we work with trusted providers who adhere to similar data protection standards. These providers are carefully vetted and bound by contracts to handle your information securely.
3.3 For Legal and Compliance Reasons:
- We may disclose your information to legal authorities if required by law or to protect our rights, safety, or property.
3.4 Business Transfers:
- In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.
4. Data Security
We take data security seriously and implement the following measures:
- Encryption of sensitive data during transmission.
- Regular security audits and updates to address vulnerabilities.
- Restricted access to personal data, limited to authorized personnel only.
- Compliance with industry-standard security certifications.
While we strive to protect your data, no system is entirely secure, and we encourage you to safeguard your account credentials.
5. Your Rights
You have the right to:
- Access Your Data: Request a copy of the personal information we hold about you.
- Update or Correct Information: Edit your details in the app or contact us for assistance.
- Withdraw Consent: Opt out of location tracking, marketing communications, or cookie usage at any time.
- Request Data Deletion: Request the deletion of your account and associated data, subject to legal or regulatory requirements.
6. Retention of Information
We retain your information based on the following criteria:
- Active Accounts: As long as your account remains active.
- Legal Requirements: To comply with tax, regulatory, or other legal obligations (typically up to 7 years).
- Service Improvement: For analytics and operational purposes, anonymized data may be retained longer.
Once no longer needed, your data is securely deleted or anonymized.
7. Children’s Privacy
Local Konnect is not intended for users under the age of 18. If we discover that a minor has provided personal information, we will delete it immediately. Parents or guardians can contact us at info@localkonnect.com to address such incidents.
8. Cookies and Tracking Technologies
We use cookies to:
- Recognize you on return visits.
- Enhance app functionality and user experience.
- Analyze site traffic and performance.
- Provide personalized advertisements.
For more details about the cookies we use (e.g., essential vs. non-essential cookies) and how to manage your preferences, visit our Cookie Policy .
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in practices or legal requirements. Significant updates will be communicated via:
- Notifications in the app.
- Emails to registered users.
We encourage you to review this page regularly for the latest updates.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, contact us at:
