Refund Policy
At Local Konnect, we prioritize customer satisfaction and strive to provide a seamless shopping and delivery experience. However, we understand that there may be instances where a refund is necessary. This policy ensures transparency and sets clear expectations regarding refunds.
1. Eligibility for Refunds
You may be eligible for a refund in the following cases:
- Damaged or Defective Products: If the product delivered to you is damaged, defective, or significantly different from its description.
- Non-Delivery of Products: If the product you ordered is not delivered within the promised timeframe due to service issues.
- Order Cancellation: If you cancel your order before it has been dispatched from the vendor.
2. Non-Refundable Cases
Refunds will not be issued in the following scenarios:
- Change of Mind: Orders returned due to a change of mind after delivery will not qualify for refunds unless specified under our return policy. This includes non-perishable grocery items.
- Incorrect Orders: Refunds will not be provided for orders placed with incorrect information, such as the wrong address or phone number provided by the user.
- Service Delays: Delays caused by circumstances beyond our control, such as natural disasters or third-party disruptions, are not eligible for refunds.
- Usage or Damage by Customer: Items that are used, altered, or damaged by the customer after delivery will not be eligible for refunds.
3. Partial Refunds
In some situations, partial refunds may be issued based on the nature of the issue:
- Partially Damaged Orders: If only a portion of your order is damaged or defective, a partial refund for the affected items may be granted.
- Service Disruptions: For services not fully rendered (e.g., incomplete delivery), a partial refund proportional to the unmet service may be provided.
To inquire about partial refunds, please contact our Customer Support Team with your order details.
4. Refund Process
To request a refund, follow these steps:
- Initiate the Request: Contact our Customer Support Team within 24 hours of delivery at return@localkonnect.com or through the Help & Support section in the Local Konnect app.
- Provide Details: Share your order ID, receipt, and a clear explanation of the issue. Attach supporting photos if the product is damaged or defective.
- Review and Resolution: Our team will review your request and provide a resolution within 5-7 business days.
5. Mode of Refund
Refunds will be processed through the original payment method used at the time of purchase:
- Online Payments: Credited back to your account within 7-10 business days after approval.
- Cash-on-Delivery (COD): Issued as wallet credits in the Local Konnect app or transferred to your bank account upon request.
6. Cancellation and Refund Timelines
- Order Cancellation: Orders canceled before dispatch will be refunded within 3-5 business days.
- Refund Approval: Once approved, refunds are processed within 7-10 business days.
7. Vendor-Specific Refunds
Some products or services on Local Konnect are provided directly by vendors who may have their own refund policies. In such cases, the vendor’s policy will apply, and Local Konnect will assist in facilitating the process.
8. Customer Support Accessibility
We are committed to making your refund process hassle-free. Our Customer Support Team is easily accessible through multiple channels:
