Return Policy
At Local Konnect, we strive to provide a seamless shopping experience. However, we understand that there may be occasions when you need to return a product. This policy outlines the terms and conditions for product returns to ensure transparency and customer satisfaction.
1. Eligibility for Returns
You can request a return in 3 days after delivery under the following conditions:
- Damaged or Defective Products: If the product is damaged, defective, or significantly different from its description.
- Wrong Item Delivered: If the item delivered is not what you ordered.
- Incomplete Orders: If an order is missing items.
Additional Guidelines for Grocery (Daily Essentials):
- Non-perishable grocery items (e.g., packaged goods) can be returned if they are unopened and in their original condition.
2. Non-Returnable Items
The following items are not eligible for return:
- Items damaged after delivery due to improper use or handling.
- Products without original packaging, tags, or accessories.
- Opened or partially consumed grocery items, unless they are damaged or spoiled upon delivery.
3. Return Process
To initiate a return:
- Contact Customer Support: Reach out to us within 24 hours of delivery via email at returns@localkonnect.com or through the in-app Help & Support section.
- Provide Details: Share your order ID, receipt, and photos of the product showing the issue.
- Review and Approval: Our team will review your request and confirm the eligibility of your return.
- Pickup/Return: Approved returns will be picked up by our delivery partner or need to be dropped off at a specified location.
4. Refunds for Returned Items
- Refunds will be processed after the returned item is inspected and approved.
- Refunds will be credited to the original payment method within 7-10 business days.
- For cash-on-delivery (COD) orders, refunds will be issued as wallet credits or transferred to your bank account.
5. Exchange Policy
- Exchanges are possible for eligible items based on availability.
- If an exchange is not feasible, a refund will be initiated instead.
6. Return Conditions
To ensure a smooth return process, please ensure:
- The product is unused and in its original condition.
- All original packaging, accessories, and tags are included.
- The return request is submitted within the specified time frame.
7. Contact Us for Returns
For questions or assistance with your return, contact us:
