Shipping Policy

Effective Date: 25-12-2024

At Local Konnect, we are committed to delivering your orders quickly, safely, and reliably. This Shipping Policy outlines the terms and conditions for the delivery of products purchased through our platform.

1. Delivery Locations

Local Konnect currently provides delivery services in selected areas within tier 2 and tier 3 cities across Rajasthan. Please check the availability of delivery to your location during checkout. For grocery and daily essentials, we ensure service coverage in key areas to meet immediate needs.

2. Delivery Timelines

• Same-Day Delivery: Orders placed before the daily cutoff time (displayed at checkout) are eligible for same-day delivery i.e. 1 day.
• Delivery timelines may vary based on the vendor, product availability, and location.

3. Delivery Charges

• Delivery fees depend on the order value and distance from the vendor.
• Orders exceeding a specific minimum amount may qualify for free delivery.
• Delivery charges, if any, will be clearly mentioned at checkout before payment.

4. Order Tracking

Once your order is placed, you will receive a confirmation with an estimated delivery time. You can track the real-time status of your order through the Local Konnect app.

5. Failed Deliveries

A delivery may be marked as failed in the following cases:

• The provided delivery address is incorrect or incomplete.
• The recipient is unavailable at the time of delivery.
• The delivery is refused by the recipient without valid reasons.

Re-delivery: In case of a failed delivery, our support team will contact you to reschedule. Additional charges may apply for re-delivery.

6. Contactless Delivery

For safety and convenience, we offer contactless delivery. You can request this option during checkout or by informing the delivery agent before they arrive.

7. Delays and Exceptions

While we strive to deliver your orders on time, delays may occur due to:

• High demand during festivals or sales.
• Vendor or supply chain disruptions for specific grocery items.
• Adverse weather conditions or natural calamities.
• Vendor or supply chain disruptions.

We will keep you informed in case of significant delays and ensure your order is delivered as soon as possible.

8. Safety and Hygiene

The health and safety of our customers are paramount, especially for grocery deliveries. Our delivery partners adhere to strict hygiene protocols, including:

• Regular sanitization of delivery bags.
• Wearing masks and gloves during deliveries.
• Ensuring minimal physical contact during handoffs.

Additionally, we partner with vendors who maintain high hygiene standards for grocery storage and packaging.

9. Changes to the Shipping Address

You can update your shipping address before the order is dispatched. Please contact our support team through the app for assistance.

10. Contact Us for Assistance

For questions or concerns regarding shipping, reach out to us:

• Email: info@localkonnect.com
• Phone: +91-9784054009
• Help & Support Section: Available in the Local Konnect app.